Shipping Policy

This Shipping Policy outlines the terms and conditions governing shipping and delivery for purchases made through Elodie Couture.

By placing an order, you agree to the terms set out below.

Processing Times

Orders are processed within 1–3 business days, excluding weekends and public holidays.

Processing times are estimates only and are not guaranteed. Delays may occur during peak seasons, promotional periods, or due to unforeseen operational circumstances.

Shipping & Delivery Estimates

The estimated delivery time is 5–10 business days

Delivery timeframes are estimates only and are not guaranteed delivery dates.

Elodie Couture is not liable for delays caused by:

• Customs clearance procedures

• Carrier disruptions

• Weather events

• Public holidays

• Incorrect shipping information provided by the customer

• Circumstances beyond our reasonable control

Risk of loss and title for items pass to the customer upon delivery to the carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs authorities.

Shipping Insurance

All shipments include transit insurance covering loss or damage during transportation.

Claims for lost or damaged parcels must be submitted within 7 days of the expected delivery date.

Tracking

Tracking information is provided once the order has shipped. Tracking updates may take several business days to appear.

Split Shipments

Orders may be fulfilled in multiple shipments at our discretion.

Contact

For shipping-related enquiries, contact:
support@elodie-couture.com

This policy may be updated at any time without prior notice.